SERVICES

SPM Resorts provides full-service management, including on-site management, financial management and complete support of boards of directors. The following is additional information about the services we offer our resort associations. If you are interested in learning more about SPM Resorts and how we might be able to help your homeowners' association, please contact us here. All inquiries are handled confidentially.

Property Management

Online Reservations

Through our online capabilities, SPM offers owners and guests the ability to book a reservation online 24/7.

Inventory Management

SPM manages a variety of resorts with fixed, floating and points-based ownership. We have the software to track all inventory for all ownership types.

Front and Back Office Support

During our 30-plus years in business, we have established controlled procedures for managing all resort administrative tasks including, but not limited to:

Check-In
Check-Out
Reservations
Special Requests
Record Keeping
Cash Management

Human Resources

SPM manages complete human resource operations for the corporate office and the resort sites, including:

Staffing
Employee Benefits
Payroll
Employee Relations
Risk Management
Emergency Management Procedures
Performance Management

Housekeeping

SPM works with both in-house and outsourced housekeeping staff based on the needs of each resort. SPM provides training and oversight to insure the highest level of housekeeping standard is achieved and maintained.

Maintenance

SPM provides training for the maintenance staff to adhere to routine and preventive maintenance schedules. SPM also uses software to track maintenance requests and to ensure maintenance issues are addressed in a timely manner. Monthly maintenance reports are provided to each board member as part of the monthly operational report.

Recreation

SPM hires and trains recreation staff members to create exciting activities for adults and families to enhance their vacation experience. From volleyball to crabbing to arts and crafts and more, each resort's activities staff aims to provide opportunities for our owners and guests to make the most of their vacations. (Recreation activities may be seasonal and may not be provided at all resorts. Please check with each resort for details regarding their specific activities schedule and plan.)

Purchasing

SPM procures materials and supplies on a local and national level for each resort based on the quality of material, cost, and ease and timeliness of delivery. All materials are purchased for the resort with no additional markup from management.

Financial

Reporting

SPM provides boards with monthly financial reports prepared by an independent accounting firm. The monthly package includes:

Balance Sheet
Income and expense statement
General Ledger

The resort general manager and regional vice president prepare a second financial package to include:

Cash flow report
Resort expenses by month
Anticipated expense by month
Significant variances over and under budget

Budgets are prepared for the board of directors’ review and approval, with a detailed backup. Budgets are crafted individually for each resort we manage in a format that meets the needs of the board.

Billing & Collections

SPM believes in an aggressive collection program. SPM prepares assessment billings and late notices in accordance with state laws. If initial collection attempts are unsuccessful, SPM strongly recommends turning the delinquent accounts over to an independent collection agency. SPM works with boards to determine which collection agency best meets the needs of the individual association. Adoption of an efficient and manageable resort assessment, billing and collection policy as defined in the resort’s by-laws is critical to the budgeting process.

Rentals & Resales

Resales

Owners who cannot use their ownership or for whom timeshare ownership is no longer a viable vacation option are encouraged to transfer their ownership to a friend or family member, or look for opportunities to resell their unit. This is important to help the homeowners' associations maintain active owners. SPM Resorts does not participate in resales; however, we work with a sister company a handful of other companies who specialize in resales. We can assist our properties in designing a resale program that will meet the needs of each individual association. We always encourage our owners to seek resale opportunities that do not require an up-front fee, as these can become costly and may leave the owner with the timeshare interval unsold.

Vacation Rentals

SPM Resorts operates a rental program to provide rental income for our owners who are unable to make use of their timeshare week. Utilizing online travel agents including Expedia, Travelocity, and Orbitz, in conjunction with print advertising and social media, allows us to reach a large audience in an efficient and cost-effective manner.

Owner Communications

SPM Website & Resort Websites

The SPM Resorts website has been designed to provide owners with a private, secure login portal. In this section, owners may:

Change address information
Make online payments
Download resort documents
View resort updates/renovation photos, when available
Book float reservations

On the public side of the site, owners, guests and renters may search for rental availability and make reservations.

SPM Resorts works with each property to develop a website specific to that resort. A well-produced website not only helps with visibility and owner communication, but it increases rental income, as well.

Resort Newletters

We encourage all SPM-managed properties to produce regularly-scheduled newsletters to keep owners up-to-date with news from the resort. SPM Resorts manages the entire process from conception to production and distribution (mail or email). SPM has found the best way to improve the collection of maintenance fees is to have happy, satisfied and well-informed owners.

Experienced with Unique Challenges

SPM Resorts is experienced in providing special assistance to resorts facing challenges of various types. Banks and lenders have called upon SPM to provide accounting, marketing, planning and supervisory services when they were forced to take control. Additionally, HOA boards of directors have hired SPM Resorts to assist in turning around resorts that have fallen into decline. Click here to read more about our experience with turnarounds, workouts and R.E.O/foreclosed properties.